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# coding: utf-8 # Copyright (c) 2016, 2026, Oracle and/or its affiliates. All rights reserved. # This software is dual-licensed to you under the Universal Permissive License (UPL) 1.0 as shown at https://oss.oracle.com/licenses/upl or Apache License 2.0 as shown at http://www.apache.org/licenses/LICENSE-2.0. You may choose either license. # NOTE: This class is auto generated by OracleSDKGenerator. DO NOT EDIT. API Version: 20181231 from oci.util import formatted_flat_dict, NONE_SENTINEL, value_allowed_none_or_none_sentinel # noqa: F401 from oci.decorators import init_model_state_from_kwargs @init_model_state_from_kwargs class Incident(object): """ Details about the support request. """ #: A constant which can be used with the problem_type property of a Incident. #: This constant has a value of "LIMIT" PROBLEM_TYPE_LIMIT = "LIMIT" #: A constant which can be used with the problem_type property of a Incident. #: This constant has a value of "LEGACY_LIMIT" PROBLEM_TYPE_LEGACY_LIMIT = "LEGACY_LIMIT" #: A constant which can be used with the problem_type property of a Incident. #: This constant has a value of "TECH" PROBLEM_TYPE_TECH = "TECH" #: A constant which can be used with the problem_type property of a Incident. #: This constant has a value of "ACCOUNT" PROBLEM_TYPE_ACCOUNT = "ACCOUNT" #: A constant which can be used with the problem_type property of a Incident. #: This constant has a value of "TAXONOMY" PROBLEM_TYPE_TAXONOMY = "TAXONOMY" def __init__(self, kwargs): """ Initializes a new Incident object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class): :param key: The value to assign to the key property of this Incident. :type key: str :param compartment_id: The value to assign to the compartment_id property of this Incident. :type compartment_id: str :param contact_list: The value to assign to the contact_list property of this Incident. :type contact_list: oci.cims.models.ContactList :param tenancy_information: The value to assign to the tenancy_information property of this Incident. :type tenancy_information: oci.cims.models.TenancyInformation :param ticket: The value to assign to the ticket property of this Incident. :type ticket: oci.cims.models.Ticket :param incident_type: The value to assign to the incident_type property of this Incident. :type incident_type: oci.cims.models.IncidentType :param migrated_sr_number: The value to assign to the migrated_sr_number property of this Incident. :type migrated_sr_number: str :param user_group_id: The value to assign to the user_group_id property of this Incident. :type user_group_id: str :param user_group_name: The value to assign to the user_group_name property of this Incident. :type user_group_name: str :param primary_contact_party_id: The value to assign to the primary_contact_party_id property of this Incident. :type primary_contact_party_id: str :param primary_contact_party_name: The value to assign to the primary_contact_party_name property of this Incident. :type primary_contact_party_name: str :param is_write_permitted: The value to assign to the is_write_permitted property of this Incident. :type is_write_permitted: bool :param warn_message: The value to assign to the warn_message property of this Incident. :type warn_message: str :param problem_type: The value to assign to the problem_type property of this Incident. Allowed values for this property are: "LIMIT", "LEGACY_LIMIT", "TECH", "ACCOUNT", "TAXONOMY", 'UNKNOWN_ENUM_VALUE'. Any unrecognized values returned by a service will be mapped to 'UNKNOWN_ENUM_VALUE'. :type problem_type: str :param referrer: The value to assign to the referrer property of this Incident. :type referrer: str """ self.swagger_types = { 'key': 'str', 'compartment_id': 'str', 'contact_list': 'ContactList', 'tenancy_information': 'TenancyInformation', 'ticket': 'Ticket', 'incident_type': 'IncidentType', 'migrated_sr_number': 'str', 'user_group_id': 'str', 'user_group_name': 'str', 'primary_contact_party_id': 'str', 'primary_contact_party_name': 'str', 'is_write_permitted': 'bool', 'warn_message': 'str', 'problem_type': 'str', 'referrer': 'str' } self.attribute_map = { 'key': 'key', 'compartment_id': 'compartmentId', 'contact_list': 'contactList', 'tenancy_information': 'tenancyInformation', 'ticket': 'ticket', 'incident_type': 'incidentType', 'migrated_sr_number': 'migratedSrNumber', 'user_group_id': 'userGroupId', 'user_group_name': 'userGroupName', 'primary_contact_party_id': 'primaryContactPartyId', 'primary_contact_party_name': 'primaryContactPartyName', 'is_write_permitted': 'isWritePermitted', 'warn_message': 'warnMessage', 'problem_type': 'problemType', 'referrer': 'referrer' } self._key = None self._compartment_id = None self._contact_list = None self._tenancy_information = None self._ticket = None self._incident_type = None self._migrated_sr_number = None self._user_group_id = None self._user_group_name = None self._primary_contact_party_id = None self._primary_contact_party_name = None self._is_write_permitted = None self._warn_message = None self._problem_type = None self._referrer = None @property def key(self): """ [Required]** Gets the key of this Incident. Unique identifier for the support request. :return: The key of this Incident. :rtype: str """ return self._key @key.setter def key(self, key): """ Sets the key of this Incident. Unique identifier for the support request. :param key: The key of this Incident. :type: str """ self._key = key @property def compartment_id(self): """ Gets the compartment_id of this Incident. The OCID of the tenancy. :return: The compartment_id of this Incident. :rtype: str """ return self._compartment_id @compartment_id.setter def compartment_id(self, compartment_id): """ Sets the compartment_id of this Incident. The OCID of the tenancy. :param compartment_id: The compartment_id of this Incident. :type: str """ self._compartment_id = compartment_id @property def contact_list(self): """ Gets the contact_list of this Incident. :return: The contact_list of this Incident. :rtype: oci.cims.models.ContactList """ return self._contact_list @contact_list.setter def contact_list(self, contact_list): """ Sets the contact_list of this Incident. :param contact_list: The contact_list of this Incident. :type: oci.cims.models.ContactList """ self._contact_list = contact_list @property def tenancy_information(self): """ Gets the tenancy_information of this Incident. :return: The tenancy_information of this Incident. :rtype: oci.cims.models.TenancyInformation """ return self._tenancy_information @tenancy_information.setter def tenancy_information(self, tenancy_information): """ Sets the tenancy_information of this Incident. :param tenancy_information: The tenancy_information of this Incident. :type: oci.cims.models.TenancyInformation """ self._tenancy_information = tenancy_information @property def ticket(self): """ Gets the ticket of this Incident. :return: The ticket of this Incident. :rtype: oci.cims.models.Ticket """ return self._ticket @ticket.setter def ticket(self, ticket): """ Sets the ticket of this Incident. :param ticket: The ticket of this Incident. :type: oci.cims.models.Ticket """ self._ticket = ticket @property def incident_type(self): """ Gets the incident_type of this Incident. :return: The incident_type of this Incident. :rtype: oci.cims.models.IncidentType """ return self._incident_type @incident_type.setter def incident_type(self, incident_type): """ Sets the incident_type of this Incident. :param incident_type: The incident_type of this Incident. :type: oci.cims.models.IncidentType """ self._incident_type = incident_type @property def migrated_sr_number(self): """ Gets the migrated_sr_number of this Incident. Technical support type (`TECH`) only: The pre-migration identifier of the support request in My Oracle Support (MOS). :return: The migrated_sr_number of this Incident. :rtype: str """ return self._migrated_sr_number @migrated_sr_number.setter def migrated_sr_number(self, migrated_sr_number): """ Sets the migrated_sr_number of this Incident. Technical support type (`TECH`) only: The pre-migration identifier of the support request in My Oracle Support (MOS). :param migrated_sr_number: The migrated_sr_number of this Incident. :type: str """ self._migrated_sr_number = migrated_sr_number @property def user_group_id(self): """ Gets the user_group_id of this Incident. Technical support type (`TECH`) only: The identifier of the support request's user group in My Oracle Cloud Support portal. :return: The user_group_id of this Incident. :rtype: str """ return self._user_group_id @user_group_id.setter def user_group_id(self, user_group_id): """ Sets the user_group_id of this Incident. Technical support type (`TECH`) only: The identifier of the support request's user group in My Oracle Cloud Support portal. :param user_group_id: The user_group_id of this Incident. :type: str """ self._user_group_id = user_group_id @property def user_group_name(self): """ Gets the user_group_name of this Incident. Technical support type (`TECH`) only: Name of the support request's user group in My Oracle Cloud Support portal. :return: The user_group_name of this Incident. :rtype: str """ return self._user_group_name @user_group_name.setter def user_group_name(self, user_group_name): """ Sets the user_group_name of this Incident. Technical support type (`TECH`) only: Name of the support request's user group in My Oracle Cloud Support portal. :param user_group_name: The user_group_name of this Incident. :type: str """ self._user_group_name = user_group_name @property def primary_contact_party_id(self): """ Gets the primary_contact_party_id of this Incident. Technical support type (`TECH`) only: The identifier of the support request's primary contact (`primaryContactPartyName`) in My Oracle Cloud Support portal. :return: The primary_contact_party_id of this Incident. :rtype: str """ return self._primary_contact_party_id @primary_contact_party_id.setter def primary_contact_party_id(self, primary_contact_party_id): """ Sets the primary_contact_party_id of this Incident. Technical support type (`TECH`) only: The identifier of the support request's primary contact (`primaryContactPartyName`) in My Oracle Cloud Support portal. :param primary_contact_party_id: The primary_contact_party_id of this Incident. :type: str """ self._primary_contact_party_id = primary_contact_party_id @property def primary_contact_party_name(self): """ Gets the primary_contact_party_name of this Incident. Technical support type (`TECH`) only: The name of the support request's primary contact in My Oracle Cloud Support portal. :return: The primary_contact_party_name of this Incident. :rtype: str """ return self._primary_contact_party_name @primary_contact_party_name.setter def primary_contact_party_name(self, primary_contact_party_name): """ Sets the primary_contact_party_name of this Incident. Technical support type (`TECH`) only: The name of the support request's primary contact in My Oracle Cloud Support portal. :param primary_contact_party_name: The primary_contact_party_name of this Incident. :type: str """ self._primary_contact_party_name = primary_contact_party_name @property def is_write_permitted(self): """ Gets the is_write_permitted of this Incident. Technical support type (`TECH`) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request's user group. :return: The is_write_permitted of this Incident. :rtype: bool """ return self._is_write_permitted @is_write_permitted.setter def is_write_permitted(self, is_write_permitted): """ Sets the is_write_permitted of this Incident. Technical support type (`TECH`) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request's user group. :param is_write_permitted: The is_write_permitted of this Incident. :type: bool """ self._is_write_permitted = is_write_permitted @property def warn_message(self): """ Gets the warn_message of this Incident. Technical support type (`TECH`) only: Message indicating the user group (`userGroupId`) that was auto-selected for a new support request. This message appears when no user group was specified in the create request for a new technical support request. :return: The warn_message of this Incident. :rtype: str """ return self._warn_message @warn_message.setter def warn_message(self, warn_message): """ Sets the warn_message of this Incident. Technical support type (`TECH`) only: Message indicating the user group (`userGroupId`) that was auto-selected for a new support request. This message appears when no user group was specified in the create request for a new technical support request. :param warn_message: The warn_message of this Incident. :type: str """ self._warn_message = warn_message @property def problem_type(self): """ Gets the problem_type of this Incident. The kind of support request (type of support request). For information about `ACCOUNT` support requests, see `Creating a Billing Support Request`__. For information about `LIMIT` support requests, see `Creating a Service Limit Increase Request`__. For information about `TECH` support requests, see `Creating a Technical Support Request`__. __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-billing.htm __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-limit.htm __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-technical.htm Allowed values for this property are: "LIMIT", "LEGACY_LIMIT", "TECH", "ACCOUNT", "TAXONOMY", 'UNKNOWN_ENUM_VALUE'. Any unrecognized values returned by a service will be mapped to 'UNKNOWN_ENUM_VALUE'. :return: The problem_type of this Incident. :rtype: str """ return self._problem_type @problem_type.setter def problem_type(self, problem_type): """ Sets the problem_type of this Incident. The kind of support request (type of support request). For information about `ACCOUNT` support requests, see `Creating a Billing Support Request`__. For information about `LIMIT` support requests, see `Creating a Service Limit Increase Request`__. For information about `TECH` support requests, see `Creating a Technical Support Request`__. __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-billing.htm __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-limit.htm __ https://docs.oracle.com/iaas/Content/GSG/support/create-incident-technical.htm :param problem_type: The problem_type of this Incident. :type: str """ allowed_values = ["LIMIT", "LEGACY_LIMIT", "TECH", "ACCOUNT", "TAXONOMY"] if not value_allowed_none_or_none_sentinel(problem_type, allowed_values): problem_type = 'UNKNOWN_ENUM_VALUE' self._problem_type = problem_type @property def referrer(self): """ Gets the referrer of this Incident. The incident referrer. This value is often the URL that the customer used when creating the support request. :return: The referrer of this Incident. :rtype: str """ return self._referrer @referrer.setter def referrer(self, referrer): """ Sets the referrer of this Incident. The incident referrer. This value is often the URL that the customer used when creating the support request. :param referrer: The referrer of this Incident. :type: str """ self._referrer = referrer def __repr__(self): return formatted_flat_dict(self) def __eq__(self, other): if other is None: return False return self.__dict__ == other.__dict__ def __ne__(self, other): return not self == other

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